Privacy Notice
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New Leaf Privacy Notice

(Why we collect your personal data and what we do with it)

When you supply your personal details to this clinic they are stored and processed for 4 reasons (words in bold are the relevant terms used in the General Data Protection Regulation – i.e. the law):

  • We need to collect personal information about your health in order to provide you with the best possible treatment. Your requesting treatment and our agreement to provide that care, constitutes a contract. You can, of course, refuse to provide the information, but if you were to do that we would not be able to provide treatment.
  • We have a “Legitimate Interest” in collecting that information, because without it we couldn’t do our job effectively and safely.
  • We also think that it is important that we can contact you in order to confirm your appointments with us or to update you on matters related to your medical care. This again constitutes “Legitimate Interest”, but this time it is your legitimate interest.
  • Provided we have your consent, we may occasionally send you general health information in the form of articles, advice or newsletters. You may withdraw this consent at any time – just let us know by any convenient method.
  • We have a legal obligation to retain your records for 8 years after your most recent appointment (or age 25, if this is longer), but after this period you can ask us to delete your records if you wish. Otherwise, we will retain your records indefinitely in order that we can provide you with the best possible care should you need to see us at some future date.

    Your records are stored on paper, in locked filing cabinets, and the clinic and offices are always locked with CCTV out of working hours Only. Some data will be held electronically (“in the cloud”) via our office computer. These are password-protected, backed up regularly and kept secure.

    We will never share your data with anyone who does not need access without your written consent. Only the following
    people/agencies will have routine access to your data:

  • Your practitioner(s) in order to update them of your treatment or to ask them medical advice about your care.
  • Microsoft Office 365 will be used to co-ordinate our emails, so your name and email address may be saved on their Server. The provider has given us their assurance they are fully compliant with the General Data Protection Regulations.
  • O2 will be used to co-ordinate our text messages and phone calls, so your name and number may be saved on their server. The provider has given us their assurance they are fully compliant with the General Data Protection Regulations.
  • iZettle will be used to take card payments, so your bank details, name and email address may be saved on their server. The provider has given us their assurance they are fully compliant with the General Data Protection Regulations.
  • You have the right to see what personal data of yours we hold, and you can also ask us to correct any factual errors.
    Provided the legal minimum period has elapsed, you can also ask us to erase your records.

    We want you to be absolutely confident that we are treating your personal data responsibly, and that we are doing
    everything we can to make sure that the only people who can access that data have a genuine need to do so.
    Of course, if you feel that we are mishandling your personal data in some way, you have the right to complain.

    Complaints need to be sent to what is referred to in the jargon as the “Data Controller”. Here are the details you need
    for that:

    Tara Haines
    t.haines@nleaf.co.uk
    07738887321
    11 Kings Drive
    Bradwell
    Great Yarmouth, NR31 8TE

    The New Leaf DPO is Tremaine Kent – Email: tremaine@trisat.co.uk

    If you are not satisfied with our response, then you have the right to raise the matter with the Information
    Commissioner’s Office. ICO Registration Reference Number: ZA352649